Shipping Policy

That Blue Company ("we" and "us") is the operator of (https://thatbluecompany.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are determined at checkout. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Working days are from Monday to Friday, excluding Public Holidays.

3. Returns

3.1 Return Due To Change Of Mind

That Blue Company will accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. That Blue Company will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

That Blue Company will honour any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Paws & Play to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days. Standard delivery orders will be delivered in 2-4 working days and Express delivery orders will be delivered in 1-2 working days.

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.5 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.6 Delivery Reception

If you did not indicate for your order to be left by the door and there is no one to receive the delivery on your behalf, we will attempt to contact you via your mobile number or email address. In the unfortunate event that you are uncontactable, we will leave your order by the door.

Written instructions to leave your order at a specified location means that you agree to absolve That Blue Company of all responsibilities once the delivery is completed, and as such, we will not be liable for any case of damage or lost parcel. This also applies to the above described scenario of not being contactable.

5. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.

6. Duties & Taxes

6.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at hello@thatbluecompany.com.

Returns and Refunds

At That Blue Company, we are committed to providing high-quality products and excellent customer service. We want you and your pets to be completely satisfied with your purchases. If for any reason you are not satisfied with a product you have purchased from us, you may return it within 7 days of receipt.

To be eligible for a return, the product must be unused, unopened, and in the same condition as it was received. If the product is returned in an unsuitable condition, we reserve the right to not accept the return. Return shipping will be paid at your expense and you will be required to arrange for shipping. Refunds will be issued in the form of store credit, the original payment method, or via Paynow, depending on your preference.

If you receive a product that is missing or unsatisfactory, please contact us at hello@thatbluecompany.com within 24 hours of delivery with a picture of the issue. We will do our best to address the issue promptly and make it right.

We care about you and your pet's satisfaction, and we want your experience with us to be smooth and enjoyable. If you have any questions about our return and refund policy, please don't hesitate to reach out to us. We are here to help.